Question 1

What’s your return policy?

Accepted Answer

Custom printed items are not returnable unless there is a printing error. Customers are asked to sign off on all designs prior to print. Proofreading is the customer's responsibility.

Question 2

Do you ship overseas and to P.O. boxes?

Accepted Answer

Yes, we’ll ship your order anywhere that can accept deliveries.

Question 3

Do you have customer service?

Accepted Answer

Of course! We take pride in delivering the best in customer service. Our expertise is there to help you reach your business goals.

Question 4

What is the thickest material you can print on?

Accepted Answer

Our printing plants located in Garden City and Mineola, NY are equipped with the most modern presses, which can print on any material that comes in sheets and can go through a printing press up to 1/2" thick.

Question 5

How long do custom jobs take?

Accepted Answer

We work with our customers to make sure they get what they want when they need it.  The time required depends upon the size and complexity of the order and the distance for delivery. It can take anywhere from one day up from the time of final customer approval.  Contact us for specific requests.

Question 6

What is your minimum order?

Accepted Answer

Our minimum order for office supplies is $75.  For printing and promotional products orders can be as small as one piece, depending upon what type of work or product is being ordered.

Question 7

How far in advance should I start on a fundraising journal?

Accepted Answer

In general, the sooner you start on a fundraising journal, the more ads you will sell and the more funds you will raise.  If you have never done a journal and you would like to follow PGS Printing's proven plan to have a profitable journal, you need to contact us a minimum of three months in advance, so we can help you with pricing and planning.  For organizations that already have a sales and pricing structure in place, please contact us at least one month in advance to allow plenty of time to complete the layout, printing, binding and delivery.

PGS Printing and Graphics

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